Terms of Service

Acceptance

By accessing or using Pleks, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the platform. These terms constitute a legally binding agreement between you and Pleks (Pty) Ltd, a company registered in South Africa.

Description of service

Pleks is a software-as-a-service (SaaS) property management platform designed for the South African market. It provides tools for managing rental properties, processing tenant applications, collecting rent, handling maintenance requests, conducting inspections, and generating compliance documentation. Pleks is not a property management company and does not act as a landlord, agent, or intermediary in any property transaction.

Subscription and payment

Access to Pleks requires a paid subscription. Subscription fees are billed on a recurring basis through PayFast, our payment processor. By subscribing, you authorise PayFast to charge your chosen payment method at the applicable billing interval. Prices are quoted in South African Rand (ZAR) and are inclusive of VAT where applicable. We reserve the right to change pricing with 30 days' written notice.

Cancellation

You may cancel your subscription at any time from within your account settings. Upon cancellation, your subscription will remain active until the end of the current billing period. After cancellation, you will retain read-only access to your data for 90 days. After this 90-day period, your data will be permanently deleted unless a longer retention period is required by law.

Prohibited uses

You agree not to use Pleks for any purpose that is unlawful or prohibited by these terms. Without limitation, you may not:

• Use the platform to discriminate against prospective tenants on any unlawful basis
• Attempt to reverse-engineer, decompile, or extract the source code of the platform
• Share your account credentials with third parties or allow unauthorised access
• Use the platform to store or transmit malicious code or content
• Resell, sublicense, or redistribute access to the platform without our written consent
• Use automated tools to scrape, crawl, or extract data from the platform

Limitation of liability

To the maximum extent permitted by South African law, Pleks (Pty) Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platform. Our total liability for any claim arising from these terms or your use of Pleks shall not exceed the total amount you paid to us in the 12 months preceding the claim. The platform is provided “as is” and we make no warranties, express or implied, regarding its availability, accuracy, or fitness for a particular purpose.

Governing law

These terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of the Western Cape Division of the High Court of South Africa. For any questions regarding these terms, please contact us at legal@pleks.co.za.